Shipping + Returns
Shipping:
Please allow 1-3 business days for your order to be processed.
Depending on your shipping address, you should receive your order in 1-5 business days. All orders are shipped from our retail location 120 S. Woodland Blvd. DeLand, FL 32720
In Store Pick Up:
In store pick up is only available to those that are local. We will pull your item and have it ready for pickup usually in less than 24 - 48 hours. Items must be picked up within seven business days or the owner forfeits the items and they will be returned to the shelves.
You will receive email notification once your order is ready to be picked up from 120 S Woodland Blvd DeLand, FL 32720.
Please be prepared to show identification or receipt (email confirmation is fine) that this is your order.
Shipping Furniture + Antique Furniture:
Is not available for shipping + delivery through Baker & Co. If you are not local, you may coordinate shipping through a third party such as uship.com. We will do our best to coordinate a pickup time for your chosen carrier during our normal business hours. Please reach out to our store (386) 873-7222 for any questions about this and/or to coordinate a time. Once an item is purchased it is nonrefundable so please make sure you are able to secure shipping.
Shipping Restrictions:
Baker & Co. Home Mercantile only ships within the Continental United States.
Stolen or Missing Packages:
All orders are shipped to the address provided by the customer at time of checkout. We are not responsible for packages delivered to the incorrect address if the wrong address was provided at the time of checkout. We are happy to assist with redirecting these packages (additional shipping charges may apply).
In the event that you did not receive your package, and the tracking number shows delivery confirmation, please contact USPS or UPS for assistance.
Refused or Undeliverable Packages:
Refused or undeliverable packages will be subject to return shipping costs. Return shipping costs may vary.
Damaged Packages:
We take every precaution in wrapping your purchased items securely for you to receive damage free. We know that accidents happen sometimes and that is why we purchase damage protection with each order. If your item arrives damaged, you have 48 hours to report damages to us via email at hello@bakerandcohome.com. It is the customers responsibility to retain all packaging material (including boxes, packing paper and/or bubble wrap) and pieces of shipped items for an insurance claim. Once you send us photographs of the box it was shipped in, the damaged items and your order number we can begin a claim for you. If you do not retain these items needed to submit a claim, we can not help you.
Cancelled orders:
We make every attempt to keep our website inventory up to date. Occasionally, we may not have the merchandise that you ordered because we do not stock large quantities of any item. If this happens, your order will be cancelled and refunded back to the original payment method. You will receive email notification of the cancellation.
If you cancel you ask us to cancel your order, there will be a 20% restocking fee applied. You will then receive the remainder of your funds to the same method in which you originally paid.
Returns:
All sales are final for all Home Decor, Antique Furniture, Decorative Antiques, Sale Items, Jewelry, Shoes, Hats and Handbags.
For Apparel only a store credit will be issued. If Apparel is returned in store within seven days, a gift card will be issued and if returned via online purchase store credit will be issued in the form of a gift card sent via email minus the shipping amount. The amount issued in store credit will also reflect the current price of the returned item.
In order to accept an apparel return all merchandise must be returned unwashed, unworn, unused, and with original tags attached.
Items returned to us with makeup, deodorant, perfume, or similar product stains will be shipped back to you and are subject to additional shipping costs. Please allow 2-5 business days for returns to be checked, approved, and processed.
Original shipping is non-refundable. Store credits are processed within 2-5 business days of receiving your return. You will receive an email confirmation when your return has been received and a gift card via email containing the refunded store credit amount.
If these conditions above are met, and the item is in perfect resalable condition, you can return the item for store credit. The item must be in transit to us within 7 days from the day you receive the merchandise for a store credit only, minus the shipping charges.
Please send your return back to us via a shipping carrier of your choice, preferably with tracking to:
Baker & Co. Home Mercantile 120 South Woodland Blvd. DeLand, FL 32720
ALL SALES ARE FINAL ON MARKED DOWN CLOTHING.
Home Goods + Antiques:
Are all nonrefundable, if your package arrives broken please contact customerservice@bakerandcohome.com for further information. Do not throw away any boxes and/or broken pieces. We will ask for picture/video to send to shipping insurance.
How we calculate your shipping costs:
Apparel:
$0 - $149.99 before taxes is $10.00
$150.00 and up before taxes is $14.00
Home Goods:
$0 - $15.99 before taxes is $7.95
$16 - $34.99 before taxes is $9.95
$35 - $74.99 before taxes is $12.95
$75 - $99.99 before taxes is $14.95
$100 - $124.99 before taxes is $17.95
$125 - $249.99 before taxes is $23.95
$250 - $399.99 before taxes is $29.95
$400 - $549.99 before taxes is $34.95
$550 - $699.99 before taxes is $45.95
$700 - $999.99 before taxes is $54.95
$1,000 and up please email us for a custom shipping quote.